IT Support Specialist (m/f/d)

A friend of ours works for a global IT service provider and is looking to expand his team in Hanau. He is searching for an Onsite IT Support Specialist who is proactive and committed to supporting employees. This position offers a unique opportunity to work in a dynamic environment that highly values individual development, team cohesion, and work-life balance.

Your tasks

• You will be part of a six-member team and involved in 2nd level IT support for approximately 1,700 colleagues
• You ensure the continuous availability and smooth operation of IT systems (hardware & software)
• You handle requests via the ServiceNow ticketing system, qualify them, and escalate when necessary according to ITIL guidelines
• You administer Active Directory, software deployment, and mobile device management
• You create and maintain documentation and operational manuals
• You coordinate and oversee external service providers for spare parts and device replacement handling
• You are responsible for onboarding and offboarding new employees

Benefits

• 30 vacation days per year to ensure a balanced work-life environment
• Fixed working hours from 7:30 AM to 4:30 PM, with no overtime or shift work
• Extensive development opportunities through an internal university
• A 24/7 accident insurance plan and attractive retirement benefits

You will enjoy this job if

• You enjoy supporting colleagues in a technical environment
• You have previous experience in IT support (hardware & software), particularly with Windows environments, Office 365, Active Directory, VPN, networks, and similar technologies
• You have excellent communication skills in German and good English proficiency
• You are a team player who wants to contribute actively to a small but well-structured team
• You appreciate structured processes and value punctuality
• You have a valid driver’s license